Policy

ONLINE ORDERING:

The catering order process is here to help you create the perfect meeting or event. Our goal is to offer a memorable catering experience perfectly tailored to your needs.

A 30-minute set-up time prior to your event is preferred. Please remember to reserve your meeting space accordingly.

To place a catering order, please visit and login to your account. If you do not have a CaterTrax account or have forgotten your password, please e-mail dl-sjcatering@adobe.com for assistance.

PART 1: PLACING AN ORDER

Step 1: Create a new order by adding all desired items for a specific meal (breakfast, lunch, snack, beverage service)

When you have added all items to your selection, scroll to the bottom of the page and click on “Continue.” A new page will appear with a calendar.

Step 2: Select the desired delivery date. A new “delivery/pick up” option will appear on the same screen. Select desired method. Fill in all required fields. If there are special requests or dietary restrictions, please include that information in the “Special Instructions” box before clicking “Continue.”

Step 3: A new page containing a summary of your order will appear. Fill in the “Order Name.” TO ADD ANOTHER ORDER, scroll down to the bottom of the page and click on “Add Another Order.” Repeat steps 1-5 until you have entered all desired orders.

You cannot make changes to multiple orders all at once. In addition, after you click on “Add Another Order,” you will not be able to make changes to an order.

Step 4: When you are ready to check out, scroll down to the bottom of the most recent order you entered, and click on “Proceed to Check-Out”. Fill in the desired “Payment Method” and then click on “Process This Order(s).”

A new screen will appear with all of your new invoices.

PART 2: MAKING CHANGES

Changes can only be made by going to “My Account,” clicking on “Manage Orders,” and selecting the specific order you wish to adjust.

CAUTION: If you close the order window by accident, you will lose all entered information, since none of the orders has been processed.

MENU PRICING & MINIMUM REQUIREMENTS:

Menu pricing includes compostable products. Additional charges apply for delivery, pick-up, service staff and requested upgrades such as china, flatware, glassware, linens, or flowers. The minimum order for a menu is 8 guests.

After-hours catering begins at 4:00 pm and must meet or exceed $500 for a single delivery and set-up. Additional labor rates will apply based on the kitchen and service needs of the event.

Rates begin 2.5 hours prior to start time and conclude no less than 1 hour past event end time. Service staff requirements will be made at the discretion of Bon Appétit Catering.

Event Staff Service Fee per Hour Minimum

Event Servers $50 per hour 4 hours

Culinary Staff $50 per hour 4 hours

Chef $75 per hour 4 hours

Bartender $87.50 per hour 4 hours

ALCOHOL:

Bon Appétit does not sell, serve, or store alcohol. Alcohol for events must be purchased by customers.

Our preferred third-party vendor is Coach House Wine (408) 252-4171

www.coachhousewine.com

You may call them directly to place the order at least 3 days prior to your event. They will deliver to the Catering department unless they are given other instructions. The other option is for customers to purchase alcohol directly from their preferred store. Bon Appétit will chill alcohol that is dropped off to Marjie Hansen Catering Center (WT-06) the day before an event.

Customers are responsible for removing any leftover alcohol when the event concludes. Alcohol left behind will be discarded at the time of event clean-up unless other arrangements are made prior to the event.

Bon Appétit charges a flat $25 Beer & Wine Set Up Fee which includes a bucket filled with ice, beverage napkins, plastic cups, and a bottle opener.

RENTALS:

Requested rental upgrades such as linens, china, flatware and/or glassware will be provided by Bon Appétit Catering based on a quote supplied by our preferred third-party vendor. A handling fee of 20% will be added to all rental orders.

ORDER CONFIRMATION PROCESS & CANCELLATIONS:

REGULAR CATERING

Order confirmation must be provided no less than 2 business days prior to the event date. Guaranteed headcount must be finalized 2 business days prior to the event date. Cancellations made within 48 hours of the event are subject to a charge of 50% of the total estimated food and beverage charges. Cancellations made within 24 hours of the event are subject to a charge of 100% of the total estimated food and beverage charges.

LARGE EVENTS & AFTER-HOUR EVENTS

Event confirmation must be provided no less than 5 business days prior to the date of the event. Changes to menu selections within 5 days of the event date will be subject to seasonal availability and at the discretion of our Executive Chef. Guaranteed headcount must be finalized 4 business days prior to the event date. Cancellations made within 72 hours of the event are subject to 50% of the total estimated food and beverage charges. Cancellations made within 24 hours of the event are subject to 100% of the total estimated food and beverage charges.

CUSTOM EVENTS, COOKING CLASSES & TEAM BUILDING EVENTS

Order confirmation must be provided no less than 10 business days prior to the date of the event. Guaranteed headcount must be finalized 5 business days prior to the event date. Cancellations made within 72 hours of the event are subject to a charge of 50% of the total estimated food and beverage charges. Cancellations made within 48 hours of the event are subject to a charge of 100% of the total estimated food and beverage charges.

HOURS OF OPERATION:

Bon Appétit Catering service hours are 7:00 am – 4:00 pm, Monday through Friday.

Bon Appetit Catering office hours are 8:00 am – 5:00 pm, Monday through Friday.

CONTACT INFORMATION:

For general catering questions, please send a message to:

dl-sjcatering@adobe.com

For catering and events, please contact:

ASHLEE VALLETTA BAKSA Director of Catering 408-536-3855 ashlee@adobe.com

GLORIA RIOS Catering Manager 408-536-5593 glorios@adobe.com

Bon Appetit at Adobe San Jose
345 Park Ave
San Jose , CA 95110
408.536.5434